Using the chat
Example questions
What you can ask Maya — plan comparisons, CALs, agreements, Copilot, your own files — and how to phrase it for the best answer.
Not sure what to ask? Here are questions people ask Maya every day. Copy one into the chat, or use it as a pattern for your own.
Compare plans
- What's the difference between Microsoft 365 E3 and E5?
- Compare Microsoft 365 E5 and E7 — what does E7 add?
- Business Premium vs E3: which fits a 250-user company?
Check what's included
- Which plans include Microsoft Entra ID P2?
- Does Microsoft 365 E3 include Teams?
- Is Defender for Endpoint Plan 2 included in E5, or is it an add-on?
CALs and servers
- Do I need a CAL for every user of Windows Server 2025?
- When should I buy an External Connector instead of CALs?
- How is SQL Server licensed — per core or Server + CAL?
Agreements and renewals
- What are the renewal options at the end of an Enterprise Agreement?
- EA vs MCA-E vs CSP — what's the difference for a 400-seat customer?
- Can we move from an EA to CSP mid-term?
Copilot and add-ons
- What are the prerequisites for Microsoft 365 Copilot?
- How is Copilot Studio licensed?
- What are the key licensing principles for Agent 365?
Use rights and edge cases
- Can contractors use our Microsoft 365 licences?
- Do frontline workers need an F3 or an E3 licence?
- Can Windows Server 2025 licences be used to run 2022 (downgrade rights)?
Follow-ups in the same chat
Maya remembers the conversation, so you can keep going without repeating yourself:
- And what about for 400 users on CSP?
- Which of those need an add-on?
Under each answer, Ask next suggests follow-ups too — see Reading an answer.
Reshape an answer
Change how an answer looks without asking again:
- Put that in a table.
- Make it shorter.
- Explain it in Dutch.
Ask about your own files
Attach a file and ask about it:
- Attach a licence summary — Which of these seats would need E5 for Insider Risk Management?
- Attach a quote — Is anything missing for Copilot readiness?
What Maya will redirect
| You ask | What happens |
|---|---|
| Pricing — How much does E5 cost? | She won't quote prices or totals, and points you to the right contact. She can still tell you exactly what you'd need to license. |
| Not about licensing — Recommend a CRM. | She explains she only covers Microsoft licensing and products. |
| Competitor advice — Should we switch to Google Workspace? | She won't recommend competing products. |
Tips for better answers
Name the product and version
“Windows Server 2025 Standard” beats “Windows Server”.
Say which agreement
EA, MCA-E, CSP and MPSA have different rules.
Mention your size
Seat counts change the answer — for example the EA minimum.
Flag anything important
For money or compliance decisions, use 🚩 Flag for a specialist to have Onyx Q&A confirm it.