Flagged questions
Track every question you've sent to a specialist — read replies, add comments, close tickets when you're satisfied, and reopen them if you're not.
Flagged in the sidebar lists the tickets you raised.
Support resolves them — you close them when you are satisfied.
The Flagged page
Along the top, four tiles count your tickets:
| Tile | Meaning |
|---|---|
| All flags | Everything you have raised |
| With the QA team | Whatever you flag goes here — a specialist is working on it |
| Resolved and closed | Answered — comment to reopen |
| Reopened | You sent these back for another look |
Click a tile to filter. New Replies shows how many specialist replies you haven't read yet; Mark replies as read clears them.
Support resolves. You close. A flag is with the QA team from the moment you raise it. A specialist's reply marks it resolved — closing it is yours.
How a ticket moves
With the QA team
You flag an answer. The ticket waits for a specialist — its card says how long: "A specialist is reviewing this — today", or "… day 16 in the queue".
Resolved and closed
A specialist replies and the ticket is closed — by you, when you're satisfied, or by the specialist. The card shows the start of the Onyx specialist's reply.
If the QA team looked at it and closed it without writing back, it reads just Closed — looked at and closed without a written reply — nothing was sent to you.
Reopened
Not happy with the answer? Reopen the ticket, or add a comment to it. It goes back to the QA team and appears under Reopened, with an Open link on its card. When you're satisfied, Close this ticket again.
Board and List
The Board has a column per stage, in the order a ticket travels: With the QA team →
Resolved and closed → Reopened. Each card shows its reference (FLG-…), your question,
the specialist's reply if there is one, and when you flagged it.
Switch to List (top right) for a compact table — Ticket · The flag · Status · When — instead of the board.
Finding a ticket
- Search flags, replies, notes… searches questions, replies and your notes.
- Sort by Newest first or Oldest first.
- Clear the filters to see everything again.
Opening a ticket
Click a card — or its Open link — to open the ticket.
You'll see:
- the ticket reference and its status — With the QA team, Resolved and closed, Closed or Reopened — your question, and when you flagged it
- The answer you flagged — the full text
- Ticket thread — every step, labelled: You flagged this answer, Onyx specialist, You asked a follow-up, Reviewed by the QA team, Reopened — waiting on the QA team
- Add a comment — see below
- Open in the conversation — jump to the exact turn you flagged
- Copy the reply — copy the specialist's answer
If you've deleted the conversation, the ticket still keeps a copy of the answer you flagged.
Adding a comment
Use Add a comment — "Ask a follow-up, or tell the specialist what is still unclear…" — then Send comment. You can format the text and Attach a file (PDF, PNG or JPG — or drag one in).
A comment reopens this ticket for the QA team. It stays here — it is not posted into your chat.
Closing and reopening
| Ticket is | Button (bottom right) | What it does |
|---|---|---|
| With the QA team, or Reopened | Close this ticket | You're done — it moves to Resolved and closed. You can close this once a specialist has replied. |
| Resolved and closed, or Closed | Reopen | Sends it back to the QA team — it moves to Reopened. To ask the QA team to look again, add a comment below. |
A 👍 This helped on the specialist's reply in the conversation also closes the ticket, and 👎 This still doesn't answer it reopens it.