Onyx Docs

Opening Deal Hub

Open Deal Hub from Onyx Platform, what to do if you see an access screen, and how to sign out.

Deal Hub has no sign-in of its own. You sign in once on Onyx Platform at platform.getonyx.dev (see Signing in) and open Deal Hub from there.

Open Deal Hub

Choose Deal Hub in the Platform sidebar, or its tile on the Platform Dashboard (Launch Deal Hub ↗). Deal Hub opens in a new tab. See Hubs.

Deal Hub opens on its Dashboard. You're already signed in, so there's nothing else to do.

If the Deal Hub tile says Ask your administrator for access, an organization admin gives it to you under App access in User Management.

If you see an access screen

Deal Hub checks your access each time you open it. If something is missing, you see a screen that says what and how to fix it, with a button back to Platform.

If you seeWhat to do
Sign in to continueSign in on Onyx Platform, then open Deal Hub from your applications
You have not been assigned Deal HubYour organization has Deal Hub but you don't. Ask your organization administrator
Your organization does not have Deal HubAn Onyx administrator needs to enable it for your organization. Contact your GEM
No organization selectedChoose an organization on Platform, then open Deal Hub again
Your account is not active yetSign in to Onyx Platform at least once, then try again
Your Onyx account is disabledAsk your organization administrator to turn it back on
You are not a member of this organizationSwitch to an organization you belong to on Platform
Your membership is suspendedAsk your organization administrator
This organization is inactiveYour organization is suspended in Onyx. Contact your GEM
Deal Hub is unavailableDeal Hub is switched off for everyone for now. Try again later
We could not verify your accessOnyx isn't responding. This isn't a problem with your account; try again shortly
Deal Hub is misconfiguredA problem on Onyx's side. Report it to your GEM
Access could not be grantedOnyx declined access for a reason this version of Deal Hub doesn't recognize. Report it to your GEM

Signing out

Open the account menu (top right) and choose Sign out. As on Platform, this signs you out of every Onyx product in this browser.

Your profile and organization

Your profile, your organization, your team and every setting are managed on Onyx Platform, not in Deal Hub. The account menu's Settings, My profile and Organization open them there. See Settings, Org Management and User Management.

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