FAQ & troubleshooting
Common questions about Onyx Platform, and what to do when something goes wrong.
Access is invitation-only. Ask your organisation's administrator to invite you from User Management (see User Management), or contact a GetOnyx administrator.
Ask your administrator to Resend invitation or send a new one.
The hub may not be enabled for your organisation, or not given to you. If its tile on the Dashboard says Ask your administrator for access, ask an organisation admin to give it to you under App access in User Management. If you see No applications assigned yet, contact your Onyx administrator.
The hub is being rolled out gradually and you haven't been selected yet. You'll get access when the rollout reaches you.
These Commercial settings show only when your organisation has Deal Hub and you've been given Deal Hub. See Settings.
Every Deal Hub setting is now in Platform's Settings. Old Deal Hub settings links open the matching Platform page.
Only organisation admins can. Other members see the page read only.
Settings › General Settings › Your profile, then Edit name or Change photo.
Settings › General Settings › Platform & Regional Preferences › Landing View.
You were signed out, so the link sent you to sign in first. Open Deal Hub from the sidebar or its Dashboard tile, then open the link again.
Choose Try again, or Upload another price list to start a new upload. If the upload you were following was deleted, the Upload tab goes back to the upload form by itself. See If the card doesn't load.
Choose Try again. If it keeps happening, report it with the issue button in the bottom-left corner, or contact your GEM.