Integrations
Connect Microsoft Partner Center so Onyx can read your CSP customers and subscriptions, and what its status messages mean.
Settings › Integrations opens Integrations & Connections, where organisation admins connect Microsoft Partner Center.
Microsoft Partner Center
The Cloud Solution Provider (CSP) integration for customer rosters, Microsoft 365, Azure subscriptions, and telemetry.
| Status | Meaning |
|---|---|
| Not Connected | Ready to connect |
| Connected | Working |
| Action Required | Re-authentication required: reconnect |
Connect
For organisation admins
Only organisation admins can connect, re-authenticate or disconnect integrations.
Choose Connect Partner Center.
Connect using an Entra ID admin account with Multi-Factor Authentication (MFA). Sign in and approve access.
You're returned to Platform and the first sync starts.
Once connected
The card shows the Partner Tenant, Currency & Region, when it was Last Synchronized and how many Synced Customers there are.
| Action | Does |
|---|---|
| View Customers & Subscriptions | Browse the synced customers and their subscriptions |
| Sync Now | Refresh customers, subscriptions and telemetry now |
| Disconnect | Remove the connection (asks you to confirm) |
Partner Assistant Tools lists the actions and capabilities available to the Onyx Partner Assistant with this data; choose Explore tools to see them.
When something needs attention
| You see | What to do |
|---|---|
| Connected, but no CSP partner account found | Partner Center didn't find a partner account for this Microsoft login. Sign in with the account you use at partner.microsoft.com. |
| Connected, but this login is missing a Partner Center role | The login needs the Admin agent or Sales agent role in Partner Center. Ask your Partner Center admin to assign one, then select Retry |
| Reconnect required | Microsoft no longer accepts this connection's sign-in (consent removed, or the password or MFA changed). Reconnect |
| Synchronization stopped / Synchronization failed | No new customer data was saved. Select Retry, or reconnect if it keeps happening |